1. Who we are

Aurel Aesthetics (“Aurel”, “we”) operates doctor-led aesthetic clinics in Beverly Hills and Santa Monica, California. This policy explains how we collect, use and protect your personal information when you visit our website, book a treatment or become a patient.

2. Information we collect

• Contact details such as your name, email address, phone number and date of birth.

• Booking information, including treatments, studio, appointment times and payment records.

• Medical history, consultation notes and clinical photographs you consent to.

• Website usage data such as pages visited and device type, collected through cookies.

3. How we use your information

• To book, confirm and remind you of appointments.

• To provide safe, appropriate treatment and keep accurate clinical records.

• To process payments and manage memberships.

• With your consent, to send our monthly skin notes. You can unsubscribe at any time.

4. Medical records and photographs

Clinical records and photographs are stored securely and accessed only by the clinicians involved in your care. We never use your photographs in marketing without separate written consent, which you may withdraw at any time.

5. Sharing your information

We never sell your data. We share it only with providers who help us run the clinic — such as our booking system, payment processor and secure cloud storage — under strict confidentiality agreements, or where the law requires it.

6. How long we keep it

Medical records are kept for the period required by California law, usually at least seven years after your last treatment. Marketing preferences are kept until you unsubscribe.

7. Your rights

You can ask to access, correct or delete your personal information, or request a copy in a portable format. Some medical records must be retained by law, and we will explain if that applies.

8. Cookies

We use essential cookies to make the site work and, with your consent, analytics cookies to understand how it is used. You can change your preferences at any time from the cookie banner.

9. Contact us

Questions about this policy? Email privacy@aurel.clinic or write to Aurel Aesthetics, 9 Rodeo Lane, Beverly Hills, CA 90210.